Give your customers a seat at the table
Tired of making critical decisions without clear customer understanding?
I help senior leaders gather and translate customer insight into strategic advantage.
My services
Customer challenge diagnostics
Monthly customer insight programme
UX research and journey optimisation
AI-ready customer knowledge base
High-quality customer experience insights
As a C-suite leader, your decisions shape both the present and future of your organisation. To succeed, you need a clear understanding of how shifting customer needs and expectations impact your business goals.
I partner with leaders like you to provide ongoing, actionable insights that connect the dots between your customers, employees, and stakeholders. These high-quality insights empower you to confidently drive growth, increase efficiency, and minimise risk.
Tackle business challenges with qualitative insights
I specialise in uncovering high-quality audience insights and providing actionable guidance to help you build a culture where customer, employee, and stakeholder feedback drives strategic decisions.
By identifying the root causes of critical issues, you can overcome the toughest challenges:
- Product or service misalignment with market expectations
- Gaps in understanding customer preferences and behaviors
- Internal inefficiencies that undermine customer experience
- Damage to reputation and brand trust
- Rising customer churn and declining loyalty
Hi, I’m Alex
I’m a strategic customer insights consultant who works with c-suite leaders tired of making decisions without clear customer understanding.
My expertise will help you confidently drive growth, efficiency and reduce risk through qualitative customer experience research.
If you are looking for advice or have a specific project in mind get in touch.
